How we Created and managed IT Infrastructure Overhaul for a major Facility Services Provider in New Zealand.
PROBLEM
Being a facility services provider faced significant challenges due to a lack of effective IT involvement in their operations. This gap in IT integration not only hampered their ability to manage day-to-day tasks efficiently but also negatively impacted their competitive standing in the market. Without a robust IT infrastructure, the client struggled with manual processes, leading to delays in service delivery, increased operational costs, and difficulties in tracking issues and managing customer relationships. Recognizing the need for a comprehensive IT overhaul, the client sought a partner to help modernize their systems and enhance their overall business efficiency.
SOLUTION
we undertook a complete overhaul of the client’s IT infrastructure. The solution was implemented through several key phases
Assessment and Strategy Development
We began with a thorough assessment of the client’s existing IT landscape, identifying gaps and inefficiencies. This involved engaging with stakeholders to understand their specific needs and expectations. Based on this analysis, we developed a strategic plan to modernize their IT infrastructure.
Infrastructure Build-Out
We took charge of building a robust IT infrastructure that would support the client’s operations. This included setting up servers, networking equipment, and security protocols to ensure a reliable and secure environment for their business applications.
Cloud Business Applications
We implemented cloud-based business applications hosted on Amazon Web Services (AWS). These applications were designed to automate critical business processes, including
Training and Change Management
To ensure the successful adoption of the new systems, we provided extensive training for the client’s staff. This included workshops and hands-on sessions to familiarize employees with the new tools and processes. We also established a change management strategy to facilitate a smooth transition.
Ongoing Support and Optimization
Post-implementation, we provided ongoing support to address any technical issues and to gather feedback for continuous improvement. Regular performance reviews were conducted to optimize the systems further based on evolving business needs.
IMPACT
Complete IT Infrastructure Overhaul
The new infrastructure provided a solid foundation for all IT operations, enhancing reliability and security. This transformation eliminated the inefficiencies associated with the previous system and positioned the client for future growth.
Automated Business Applications
The implementation of cloud business applications automated key processes, reducing the reliance on manual tasks. This led to faster issue resolution, improved service delivery, and enhanced customer satisfaction.
Enhanced Focus on Core Business Operations
With the IT infrastructure modernized and processes automated, the client was able to redirect their focus towards core business operations. This strategic shift allowed them to enhance service quality, innovate their offerings, and improve their competitive standing in the market.
By leveraging cloud technology and automation, we enabled the client to streamline their operations, improve efficiency, and concentrate on delivering exceptional services to their customers. This project exemplified our commitment to delivering tailored IT solutions that drive business transformation and growth.
Issue Registration
A streamlined system for clients and employees to report issues quickly and efficiently.
Workflow Automation
Automated workflows for tracking issues from registration to resolution, ensuring timely responses and accountability.
Invoicing
An integrated invoicing system that simplified billing processes and improved cash flow management.